Frequently Asked Questions

Office Hours

Our office is open Monday, Wednesday, Thursday and Friday 9 am to 5:30 pm; Tuesday 8:30 am to 7:30 pm; and Saturday 9 am to 1 pm.

Office Visit Scheduling

For check-ups, we prefer you schedule your next appointment at the conclusion of your most recent appointment.  We do however keep a limited number of appointments open each day for patients who  call that day for a check–up.  These appointments may not be with your child’s primary pediatrician.  For “sick” or urgent care visits, we will always schedule an appointment the day you call if that is what you request. We will also schedule these visits in advance, per your request.

We do not double-book patients.  We work hard to ensure  limited wait times for our patients and their families, so PLEASE COME TO YOUR APPOINTMENT ON TIME.  Please call if you know you will be late.  If you arrive more than 20 minutes late, we may need to reschedule your appointment – either the same day or another day.

Telephone Calls During Office Hours

During office hours, the telephones are always answered by one of our receptionists.  If during these hours you hear a recording, please hang up and call again.  If you have a question for one of our pediatricians, he or she will call you back within 2 hours.  If you believe the issue is more urgent, tell the receptionist. Please do not ask the receptionists any medical questions.  They are instructed to refer all medical questions to the pediatricians. If you do not receive a call within 2 hours, please call again.   If you are calling about billing issues, referrals, school/camp forms or another administrative issue, you will be transferred to the appropriate person.

After Hours

If you are experiencing an emergency, dial 911.  If you need to speak with a doctor for any other reason, one of our pediatricians is available 24 hours a day, 7 days a week.  Call our regular office number – (212) 988-6500.  You will be connected to a person at our answering service and a text message will be sent to the doctor on call.  If you do not receive a call back within 30 minutes, call again. 

Insurance

We participate with many insurance plans.  If you provide complete and accurate information about your insurance, we will submit claims to your insurance carrier and receive payments for services. Depending on your insurance coverage, you may be responsible for co-payments, co-insurance, or deductible amounts.

It is your responsibility to understand whether your insurance has limits on the doctors you can see, or the services you can receive.  It additionally is your responsibility to notify our office if your insurance information changes. 

If  you have a newborn, it is your responsibility to add your child to your insurance.  Failure to do so may result in you being responsible for our charges.